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Franklin County Veterans Service Commission
POSITION POSTING
POSITION TITLE: Client Program Specialist
REPORTS TO: Administration Supervisor
Duties and Responsibilities:
Greet and direct visitors; answer incoming calls and respond or refer routine questions, complaints, or requests for services regarding department programs, procedures, forms and other matters. Schedule clients for appointments, issue vouchers, coordinate Agency programs to include reviewing eligibility and enrollment; provide general clerical support to the department and assist with special projects. Operates Agency intake process managing a variety of documents associated with financial assistance and VA claims, Supports Commission meetings, and participates in other assistance programs to include Agency outreach. Receive, sort and organize documentation. Review documentation for completeness and/or accuracy and distribute between departments, and internal/external individuals and agencies. Create and maintain statistical information, reports and spreadsheets. Conduct records maintenance activities in compliance with guidelines governing record retention. Draft correspondence, fliers, newsletters, prepare outgoing mail, maintain pre-printed supplies, make copies and perform data entry.
Requirements:
High school graduate or G.E.D. equivalent; two (2) years of experience in a similar role in a fast-paced setting preferred; or any equivalent combination of training and experience. Must possess an honorable discharge from the U.S. Armed Forces in accordance with Ohio Revised Code 5901.06, or be the spouse, surviving spouse, child or parent of a veteran honorably discharged from the U.S. Armed Forces. Must pass required background investigation. Ability to comply with all established policies and procedures established by this agency; interpret a variety of instructions in written, oral, picture or schedule form; read, comprehend, and interpret various laws and regulations; work independently; effective communication with all types of individuals. calculate fractions, decimals, and percentages; compile statistical data; and deal with problems involving few variables within familiar context. Must possess a valid Ohio Driver’s License.
DEADLINE FOR APPLYING: Until Filled
STARTING SALARY: $19.03 per hour
An application may be obtained at the Veterans Service Commission, Memorial Hall, 280 East Broad Street 1
st FL, Columbus, Ohio 43215-2788 or on the website at
https://vets.franklincountyohio.gov/careers/positions.
The application must be completed with a résumé and cover letter and DD214 Member-4 copy by the deadline mentioned above.
EOE
Franklin County Veterans Service Commission
POSITION POSTING
Job Title: Services Supervisor
Report To: Assistant Director, Services
Duties and Responsibilities:
Provide supervision and oversight to staff ensuring adherence to quality standards, deadlines, and proper procedures; review, assign and prioritize work; review and approve staff reports. Evaluate staff job performance and conformance to regulations and recommend appropriate personnel action; discuss job performance with assigned staff in order to identify issues and work on resolving those issues. Oversee staff adherence to state laws, regulations, and guidelines. Attend schools with the National, State, and Veterans Service Organizations to maintain required certifications and accreditations. Advise and assist persons in the Armed Forces of the United States, veterans, spouse, surviving spouse, parent and dependents of an active duty member or veteran regarding various questions pertaining to benefits, claims, data and correspondence.
Requirements:
Associates degree from an accredited college or university preferred in social services, public administration, or related field and one (1) year of previous supervisory experience; or any equivalent combination of education, experience, and training which provides the required knowledge, skills, and abilities. Must be a Veteran and possess an honorable discharge from the U.S. Armed Forces in accordance with the Ohio Revised Code 5901 and be certified by the Ohio Department of Veterans Services (ODVS) within 18 months of employment.
Must pass a background investigation. Ability to comply with all established policies and procedures established by this agency; interpret a variety of instructions in written, oral, picture or schedule form; read, comprehend, and interpret various laws and regulations; work independently; effective communication with all types of individuals. calculate fractions, decimals, and percentages; compile statistical data; and deal with problems involving few variables within familiar context. Must possess a valid Ohio Driver’s License.
DEADLINE FOR APPLYING: Until Filled
STARTING SALARY: $26.53/hr.
An application may be obtained at the Veterans Service Commission, Memorial Hall, 280 East Broad Street 1
st FL, Columbus, Ohio 43215-2788 or on the website at
https://vets.franklincountyohio.gov/careers/positions.
The application must be completed with a résumé and cover letter and DD214 Member-4 copy by the deadline mentioned above.
EEO