POSITION TITLE:     Client Program Specialist
 
REPORTS TO:           Administration Supervisor
 
Duties and Responsibilities:
Greet and direct visitors; answer incoming calls and respond or refer routine questions, complaints, or requests for services regarding department programs, procedures, forms and other matters.  Schedule clients for appointments, issue vouchers, coordinate Agency programs to include reviewing eligibility and enrollment; provide general clerical support to the department and assist with special projects.   Operates Agency intake process managing a variety of documents associated with financial assistance and VA claims, Supports Commission meetings, and participates in other assistance programs to include Agency outreach. Receive, sort and organize documentation.  Review documentation for completeness and/or accuracy and distribute between departments, and internal/external individuals and agencies.  Create and maintain statistical information, reports and spreadsheets. Conduct records maintenance activities in compliance with guidelines governing record retention.  Draft correspondence, fliers, newsletters, prepare outgoing mail, maintain pre-printed supplies, make copies and perform data entry. 
 
Requirements:
High school graduate or G.E.D. equivalent; two (2) years of experience in a similar role in a fast-paced setting preferred; or any equivalent combination of training and experience.  Must possess an honorable discharge from the U.S. Armed Forces in accordance with Ohio Revised Code 5901.06, or be the spouse, surviving spouse, child or parent of a veteran honorably discharged from the U.S. Armed Forces.  Must pass required background investigation. Ability to comply with all established policies and procedures established by this agency; interpret a variety of instructions in written, oral, picture or schedule form; read, comprehend, and interpret various laws and regulations; work independently; effective communication with all types of individuals. calculate fractions, decimals, and percentages; compile statistical data; and deal with problems involving few variables within familiar context.  Must possess a valid Ohio Driver’s License. 
  
DEADLINE FOR APPLYING:         Until Filled

STARTING SALARY:  $42,702.40
 
Applications must include a resume, cover letter and DD214 (Member 2 or 4 copy) with submission with your online application to https://vets.franklincountyohio.gov/careers/positions .