POSITION TITLE:     Client Program Specialist
 
REPORTS TO:           Administration Supervisor
 
Duties and Responsibilities:
Greet and direct visitors; answer incoming calls and respond or refer routine questions, complaints, or requests for services regarding department programs, procedures, forms and other matters.  Schedule clients for appointments, issue vouchers, coordinate Agency programs to include reviewing eligibility and enrollment; provide general clerical support to the department and assist with special projects.   Operates Agency intake process managing a variety of documents associated with financial assistance and VA claims, Supports Commission meetings, and participates in other assistance programs to include Agency outreach. Receive, sort and organize documentation.  Review documentation for completeness and/or accuracy and distribute between departments, and internal/external individuals and agencies.  Create and maintain statistical information, reports and spreadsheets. Conduct records maintenance activities in compliance with guidelines governing record retention.  Draft correspondence, fliers, newsletters, prepare outgoing mail, maintain pre-printed supplies, make copies and perform data entry. 
 
Requirements:
High school graduate or G.E.D. equivalent; two (2) years of experience in a similar role in a fast-paced setting preferred; or any equivalent combination of training and experience.  Must possess an honorable discharge from the U.S. Armed Forces in accordance with Ohio Revised Code 5901.06, or be the spouse, surviving spouse, child or parent of a veteran honorably discharged from the U.S. Armed Forces.  Must pass required background investigation. Ability to comply with all established policies and procedures established by this agency; interpret a variety of instructions in written, oral, picture or schedule form; read, comprehend, and interpret various laws and regulations; work independently; effective communication with all types of individuals. calculate fractions, decimals, and percentages; compile statistical data; and deal with problems involving few variables within familiar context.  Must possess a valid Ohio Driver’s License. 
  
DEADLINE FOR APPLYING:         Until Filled

SALARY RANGE:  $42,702.40 - $61,921.60
 
Applications must include a resume, cover letter and DD214 (Member 2 or 4 copy) with submission with your online application to https://vets.franklincountyohio.gov/careers/positions .
 

Report to:     Assistant Director, Services
 
Duties and Responsibilities:
Responsible for primary support of agency information systems for voice and data; including responding to and tracking progress of open issues and following up on slow or system issues reports and requests involving agency systems. Provide training for staff in the use of agency systems, spreadsheets, audiovisual equipment, software applications and other automated tools provided to enhance productivity and efficiency of agency staff. Serve as a technical point of contact to the Data Center for troubleshooting, quarterly security audits and support staff during system upgrades. Perform special projects including information technology related research to support agency initiatives. Participate and provide technical direction and assistance to agency personnel involved in the implementation of new programs and systems. Responsible for providing technical support for weekly public, hybrid meetings and ensuring audiovisual equipment is fully functional. Design user-friendly processes, guidelines, and documentation.
 
Requirements: 
Associate degree in business administration, human resources, or related field with three (3) years of computer information or payroll processing similar experience, role in a fast-paced setting preferred, or any equivalent combination of relevant training and experience; or any equivalent combination of education, experience, and training which provides the required knowledge, skills, and abilities; have of an honorable discharge from the U.S. Armed Forces; must pass required background investigation.  Possess knowledge of modern office practices and procedures.  Must have effective oral and written communication skills and type accurately.  Ability to use calculator, office copier and other related office equipment.  Must have computer skills and knowledge of software applications, preferably Windows and Microsoft Office Products. Prepare accurate documentation, gather, collate, and classify information; develop and manage the details of multiple programs and projects to track activities and meet deadlines. Must possess a valid Ohio Drivers License. Must be able to maintain effective working relationships with supervisors, associates and the general public. Must be willing to work in a smoke-free environment.
 
DEADLINE FOR APPLYING:        March 28, 2025
 
SALARY RANGE:  $56,180.80 - $81,452.80
 
Applications must include a resume and cover letter with submission of your online application to https://vets.franklincountyohio.gov/careers/positions . Full job description available upon request.
 
 
EOE
 

Report to:     Assistant Director, Administration
 
Duties and Responsibilities:
Provide administrative and clerical support to agency executive-level team in day-to-day administrative duties (e.g., assist in researching and compiling data for programs, policies, and procedures. prepare reports, letters, memos, talking points, summaries, briefings, presentations, and review information. Organizes, prepares for, participates in, and attends weekly Commission meetings including properly archiving a full record of the proceedings of the board, preparing resolutions, other source documentation, and providing support services in preparation of the board meetings; as necessary. Review all documentation for content, spelling and format and resolve any issues. Facilitate electronic, remote means of conducting meetings and functions of the Commission, including but not limited to regular meetings. Work as needed with the Data Center, and others as necessary to facilitate, record and maintain such meetings.
 
Requirements: 
Completion of associate degree in business administration, office administration or related field with three (3) years of experience in a similar role in a fast-paced setting preferred; or any equivalent combination of education, experience, and training which provides the required knowledge, skills, and abilities; have of an honorable discharge from the U.S. Armed Forces; must pass required background investigation.  Possess knowledge of modern office practices and procedures.  Must have effective oral and written communication skills and type accurately.  Ability to use calculator, office copier and other related office equipment.  Must have computer skills and knowledge of software applications, preferably Windows and Microsoft Office Products.  Ability to investigate and counsel applicants; read, comprehend and interpret various laws and regulations; prepare reports and maintain records with high degree of accuracy.  Ability to work under stressful conditions.  Must possess a valid Ohio Drivers License.  Ability to work independently analyzes difficult problems and arrives at simple solutions.  Must be able to maintain effective working relationships with supervisors, associates and the general public.  Must be willing to work in a smoke-free environment.
 
DEADLINE FOR APPLYING:        March 28, 2025
 
SALARY RANGE:  $56,180.80 - $81,452.80
 
Applications must include a resume and cover letter with submission of your online application to https://vets.franklincountyohio.gov/careers/positions . Full job description available upon request.
 
 
EOE
 

Report to:     Services Supervisor
 
Duties and Responsibilities:
Take financial assistance applications from eligible applicants in accordance with Title 59, Ohio Revised Code.  Conduct a review and investigation of each financial assistance application to ensure all required documents and pertinent information is included. Advise and assist persons in the Armed Forces of the United States, veterans, spouses, surviving spouses, parents and dependents in presenting claims or obtaining benefits from the Department of Veterans Affairs, State of Ohio, or the Franklin County Veterans Service Commission.  Prepare claim forms to include pertinent supporting evidence.  Obtain claimant's VA power of attorney. Preserve and protect the confidential nature of any information maintained by the Veterans Service Commission.  Participate in civic functions to inform public of services rendered and rights and benefits of veterans and dependents. Provide assistance obtaining requested service documents.
 
Requirements: 
Completion of secondary education or equivalent (high school diploma or GED); or any equivalent combination of education, experience, and training which provides the required knowledge, skills, and abilities; have of an honorable discharge from the U.S. Armed Forces; must pass required background investigation.  Possess knowledge of modern office practices and procedures.  Must have effective oral and written communication skills and type accurately.  Ability to use calculator, office copier and other related office equipment.  Must have computer skills and knowledge of software applications, preferably Windows and Microsoft Office Products.  Ability to investigate and counsel applicants; read, comprehend and interpret various laws and regulations; prepare reports and maintain records with high degree of accuracy.  Ability to work under stressful conditions.  Must possess a valid Ohio Drivers License.  Ability to work independently analyzes difficult problems and arrives at simple solutions.  Must be able to maintain effective working relationships with supervisors, associates and the general public.  Must be willing to work in a smoke-free environment.
 
DEADLINE FOR APPLYING:        Until Filled
 
STARTING RANGE:  $50,627.20 - $73,403.20
 
Applications must include a resume, cover letter and DD214 (Member 2 or 4 copy) with submission with your online application to https://vets.franklincountyohio.gov/careers/positions .
 
 
EOE